Refund Policy
We want every engagement with App Nexus Limited — whether a consultation package, a custom development project, or course training — to be worth what you paid for it. This Refund Policy sets out when refunds apply and how to request one.
Refund Eligibility
You may be eligible for a refund in the following circumstances:
- A project or engagement has not commenced within the agreed timeframe
- Delivered work materially differs from the scope agreed at booking
- A duplicate order or payment was made in error
- An engagement is cancelled by App Nexus Limited before work begins
Because most engagements involve developer time, planning, and resources committed from day one, eligibility is assessed individually once work has started.
Consultation Packages
Our Starter, Professional, and Enterprise packages are billed differently, so refunds are handled accordingly:
For Professional plan subscribers, cancelling stops future billing; we do not refund the current billing period once work for that month has begun. Enterprise engagements are governed by the milestone and payment terms set out in your signed proposal or statement of work.
Non-Refundable Items
The following are generally not eligible for a refund:
- Development work, sprints, or milestones already delivered and accepted
- Course training modules that have been completed or fully accessed
- Consultation hours already rendered
- Third-party costs incurred on your behalf, such as hosting, domains, or licenses
- Change-of-mind requests made after a project has kicked off
Request Window
Refund requests should be submitted within the following windows. Requests made after these windows will be considered only at our discretion.
How to Request a Refund
To request a refund, please contact our team with the following information:
- Your order, invoice, or engagement reference
- The email address used at booking
- The package or service purchased
- A brief description of the reason for your request
Review & Processing Time
Once we receive your request, our team will review it and respond within 3–5 business days. If approved, refunds are typically processed within 5–10 business days, though your bank or payment provider may take longer to reflect the funds.
Refund Method
Approved refunds are issued to the original method of payment used at checkout. We are unable to issue refunds to a different card, account, or payment method. Partial refunds may be issued where only part of an engagement was undelivered.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or practices. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Refund Policy or would like to start a refund request, please get in touch with our team.
If we haven't delivered what we agreed on, we'll make it right.